The following list of Frequently Asked Questions might provide answers to your question and solve your problems faster than we are able to reply your messages.
Cerulean Heart is an indie game. We are not a company with staffs.
Therefore, sometimes we may not be able to hear all suggestions for the game. But we will appreciate it!
We are only a team of 2 people. We would very appreciate the patience for an answer! Good rating will encourage us to deliver better performance for everyone.
We made a guide to those having problems after the update.
The update is much bigger than the previous (Douglas arc), therefore it needs more memory in your phone than previous ones.
Android 5 is confirmed to be unable to play our game. (Some Android 4 might work such as Samsung Note 10.1).
If you cannot upgrade your OS to Android 6.1 (Samsung older phones and tablets are known to unable to upgrade their OS) we recommend playing on PC with Android emulator!
We recommend using BlueStacks. It has been tested and work flawlessly!
Hope this helps!
Before downloading the game, please check the minimum requirements to play the game.
We are not able to solve problems if your device does not meet minimum requirement to play the game.
Help page inside the game settings will explain and answer most of the questions.
If problem still persists, it’s likely that your device does not meet minimum requirement.
The game have relatively large file size (540MB). Your device might not have enough RAM or memory storage to properly load the game, causing it to crash. Small resolution phone (Below 720pixels) is not able to run the game.
Reportedly, phones with 1GB RAM lower have difficulties playing the game.
You could try cleaning INTERNAL storage (Not from memory card) until it has enough space to run the game. Reportedly games with only 5% remaining memory is not able to run the game.
Check memory from settings -> Memory.
Check settings -> Storage. Is 95% of the memory is used? It’s possible to cause lag this way.
Apps installs in INTERNAL STORAGE. Not micro card SD. Internal storage may be insufficient to run the game properly (causing graphical errors).
Budget android phones are known to have difficulties playing the game.
Unfortunately, phones such as Samsung Galaxy ace has a lower end processor, low display resolution as well as a small amount of ram.
Although your device meets the requirements to install app, its specifications doesn't allow it to run well. Cerulean Heart requires higher performing devices with a satisfactory GPU (graphics processing unit). We are unable to “fix” this issue otherwise.
There might be a connection issue causing game to lag.
If problem still persists, unfortunately, we are unable to fix this problem.
Do not report bugs in game review.
It's unlikely to be solved due to limited character limits (350 words), and the limited information of the bug. We are not able to assist / locate any bug using this method.
Kindly send us an email or message.
Please give us a chance to solve your issue!
Please mention in what screen the bug comes from, and tell us what did you do before the bug appears.
Lastly we need to know what device you used (exactly what model it is) and your android version.
We are unable to locate bugs with vague details.
Please send your fanart to our email. With your permission, we will feature it to our social media sites. Please include your pen-name or a link. We will not include captions.
If you have uploaded the fanart yourself to your account, we are able to Retweet, Share from facebook, or reblog! Feel free to send us a heads-up.
It is allowed to make adult-only fanart, but we are not able to feature it.
It is restricted to draw fanarts of Cerulean Heart to promote sensitive matters (religion shaming, hate-speech, racism speech, etc), out-of-character depictions that will cause harm to our reputation.
Fanarts cannot include copyrighted assets that belongs to ORIGAME STUDIO (logos, in-game sprites, backgrounds, etc).
Such works will not be featured in our social media.
We would be very happy to see all of your creations!